I Heart Moss Store Policies
We accept all major credit cards and debit cards including Mastercard, Visa, American Express, Discover, and Diners.
SHIPPING IN GENERAL
Once payment has been processed, packages ship within 2 business days unless otherwise discussed.
I Heart Moss is located in Albany, CA (next to San Francisco & Berkeley, CA). We ship throughout the U.S. and the World.
We do our best to recycle and use recycled packaging for shipping as often as possible.
Ship your gift to a friend or loved one with your short message for no additional charge. Please send a note at checkout specifying what you wish the say. Be sure to indicate the recipient's address for shipping.
SHIPPING & DELIVERY
We ship anywhere in the United States. We also ship Internationally. On International orders we charge $15 for shipping.
Orders will ship within 2 business days. All items are carefully packaged and shipped via United States Postal Service (USPS) first class mail including tracking. As soon as we've shipped your item, you will receive another email with the tracking number notifying you that it has been shipped. We do not refund for lost or stolen packages.
If you need your item by a specific date, just contact us – we'd be happy to expedite the shipping of your item if possible.
We accept returns for items purchased within 30 days. Items returned must be in a new condition. Shipping charges may apply.
Sale items are non-returnable and non-refundable. If you purchase an item that goes on sale at a later date, we are not able to honor the lower price.
RETURN SHIPPING COSTS
Customers are responsible for return shipping costs.
If your package is returned "refused" or "unclaimed" (due to an unauthorized cancellation, change of heart, or incorrect address) re-routing fees or any additional shipping charges to reship your item are the purchasers' responsibility.
WE WANT YOU TO BE HAPPY!! If for whatever reason you're not completely satisfied with your purchase, please let us know & we will work to do whatever it takes to make it right.
Email is the most efficient way to get your questions answered regarding orders. Email me at Karen [at] iheartmoss [.] com. You can also call 510-502-4963.
You can also contact me through Instagram or Facebook at "I Heart Moss." See links in the footer of this page.
Karen [at] iheartmoss [.] com
627 Evelyn Avenue
Albany, CA 94706
Thanks for reading!!!